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Monday, the Department of Transportation announced that United Airlines is being fined $130,000 after the airline failed to inform passengers they could deplane during a five-hour delay. The DOT’s rules on passenger rights took effect in August 2011. Read more
The U.S. Department of Transportation’s revised regulations aimed at boosting airline passenger protection, announced in April, finally take effect today. Among the new rules, passengers are entitled to a refund of baggage fees if their bags are lost, increased compensation if bumped from oversold flights, and more effective notifications and handling of lengthy tarmac delays.
While airlines are already obligated to reimburse passengers for loss, damaged, or delayed baggage, they must now also prominently disclose all optional fees on their websites. These include fees for baggage, meals, canceling or changing reservations, and upgraded seating.
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