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Hotel Guests Disappointed with Just About Everything (Except Cost)
August 1st, 2012 by Liz Webber
There’s a lot to gripe about these days when it comes to the general travel experience: checked bag fees, ticket change fees, forgot-to-fill-up-your-tank-before-returning-your-rental-car fees (did we mention there are a lot of fees?). Surprisingly, though, guests report overall high satisfaction with hotel costs and fees, according to an annual survey from J.D. Power and Associates.
So what are hotel guests complaining about? Just about everything else.
