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Hotel Guests Disappointed with Just About Everything (Except Cost)
There’s a lot to gripe about these days when it comes to the general travel experience: checked bag fees, ticket change fees, forgot-to-fill-up-your-tank-before-returning-your-rental-car fees (did we mention there are a lot of fees?). Surprisingly, though, guests report overall high satisfaction with hotel costs and fees, according to an annual survey from J.D. Power and Associates.
So what are hotel guests complaining about? Just about everything else.
When asked how they feel about check-in/check-out, food and beverage, hotel services, and hotel facilities, guests reported the lowest levels of satisfaction since 2006. Guest rooms also rated within one point (on a 1,000-point scale) of recent lows. While a surly clerk at check-in might not be enough to ruin your whole vacation, it could keep you from returning to that hotel brand on a future stay.
One fee that guests do find flaw with is paying for hotel Wi-Fi. Those that had to pay to use the Internet scored their satisfaction with hotel costs and fees 76 points lower than those who could surf for free. We wonder – how many of those disgruntled guests are grumbling online about paying for Wi-Fi while doling out a fee to use the hotel Internet?
Readers: what are your biggest gripes about hotels?
Paying exorbitant fees for Wi-Fi (especially when that connection is slow or useless).
For sure………paying for the Internet. I can just use my phone!
The most irking thing for me is the “resort fee”, especially when some of these places can hardly be called resorts. Crowded, noisy casinos in Las Vegas are far from the quiet, relaxing, spa-like facilities and beautiful landscaped acreage of a real resort. The resort fee is supposed to include wi-fi, the pool, and use of the workout room, but really, who goes to Las Vegas to work out in their gym? We don’t take our computers, and in the winter it’s too cold to use the pool. Someone came up with this scam to hide the real cost of the hotels. Bottom line: these resort fees are just an outright ripoff.