Were so used to reporting on unpopular airline policies and fees that we can hardly believe how extravagant the newest promotion is on OpenSkies, an all business-class carrier that flies from New York (EWR) and Washington, D.C., (IAD) to Paris (ORY). Now through November 30, the British Airlines’ subsidiary is offering a Love Everything or Pay Nothing money-back guarantee for all of its flyers. That means passengers jetting between the City that Never Sleeps and the City of Lights could expect some big bucks back (the lowest advertised fares are $700 each way) if an employee ticks them off or they think in-air service dipped below par. All theyll have to do is file for the refund with 30 days of the trip.
Although the beyond-generous return policy is certainly appealing, were most happy to see customers finally get some respect in the air (even if it is temporarily). After all, on most airlines these days its a hassle just to recoup any baggage fees if a suitcase goes missing an entire ticket is unprecedented.
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